Who We Are
Based in Boston and Washington, D.C., ath Power Consulting is the premier provider of research and customer experience solutions for the financial services industry. We are the all-in-one resource for competitive intelligence, mystery shop study, compliance auditing, survey research, market analyses, employee training and development, and strategic consulting. Today, ath Power owns the largest panel of financial services field representatives, and executes more proprietary banking audits than anyone in the industry. For nearly two decades, our fully customizable solutions have helped improve customer retention, build brand loyalty and increase profitability, performance and market share for banking, credit card, mortgage, insurance and investment organizations across North America.
What We Do
ath Power Consulting improves bottom-line performance for financial institutions. Whether it is helping to deliver and maintain an exceptional customer experience across all channels, ensuring compliance with regulations, developing a strategy to stand out from the competition, or any other goal, we are ready to help our clients achieve it.
We understand that we are successful only when our clients are successful, and that is why we partner with each client to assess their individual needs and objectives, align their vision with a strategy, conduct the appropriate research and ultimately, provide the insightful analysis and actionable recommendations necessary to achieve their business goals.
We offer a broad range of fully customizable research solutions as well as strategic consulting services, including:
ath Power's research solutions provide the critical information needed to understand both customers and competitors, measure loyalty and satisfaction, identify strengths and weaknesses, test product/service offerings, determine marketing/advertising effectiveness, pinpoint compliance issues and so much more. ath Power's consulting services help our clients to utilize that critical information by providing a full breakdown of the research results and offering our strategic recommendations to take their business to the next level.
Our programs are always tailored to our clients' specific needs and scaled accordingly. We work closely with each client to determine which programs will yield the best results. They can range from discrete surveys and competitive analyses, to large, ongoing mystery shop studies and employee training initiatives. Our clients have been impressed with this level of customization and our ability to adapt a program as factors change within their organization.
Here at ath Power, we have a passion for excellence and we strive to consistently exceed our clients' expectations. Our mission is to form long lasting partnerships with our clients and to ultimately help them improve operational performance, build brand loyalty, reduce attrition and increase profitability and market share.
We take pride in the relationships we create with our clients. Simply put, the flexibility and responsiveness provided by our offices is unparalleled in our industry. Our long term experience in achieving this standard is evidenced by the testimonials of our clients. We invite you to speak with any of them to hear what they have to say about our services and partnering relationships.