a3 Audits/Mystery Shopping
Understanding your customer and his/her experience with your organization -- whether in-person, via telephone or on-line -- is essential in targeting new business and retaining current customers.
ath Power's a3 Intelligence® Audit (our specialized approach to real time information gathering about your customers and your employees) is based on your unique corporate objectives. The process captures the information important to you in helping to define the standards of exceptional personal service and introduce tools and processes that will measure, manage and monitor the delivery of an exceptional, consistent, branded experience for your customers.
Mystery Shopping programs help organizations to see through the customer's eyes and assess:
- Sales & service success
- The competitive environment
- Customer satisfaction
- Training needs and effectiveness
- Customer loyalty
- Compliance
We possess more than 35 years of industry knowledge and expertise in understanding each of the key elements for program success. With our integrated technology system, experienced team of managers and analysts and corporate focus in financial services, our team will deliver you a uniform shopping research program fully customized to your current and on-going needs.