ath Power Press Releases
USAA Closest to "Ideal" in ath Power Banking Study
New Report Shows Only One-Third of Banking Customers are Satisfied with Their Primary Institution
Boston, MA [May 11, 2011] -- USAA topped the rankings, while smaller regional banks and credit unions showed continued strength in the 2011 ath Power Ideal Banking Study™, released today.
ath Power Consulting, a leading financial services market research and strategy firm, today announced the results of its annual assessment of retail banking customer experience. The survey of nearly 3,200 U.S. retail banking consumers revealed that smaller regional banks and credit unions continue to deliver better service satisfaction and significantly reduced problem incidence than their super-regional and national bank counterparts. On average, only 37% of customers are satisfied overall with their primary banking institution, down from 39% last year. USAA ranks at the top with 74% overall satisfaction by its members. Only a handful of regional banks captured above par satisfaction ratings from their customers; they are Huntington Bank, Capital One Bank, TD Bank and PNC Bank.
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ath Power Consulting and Capital One Bank Lead Workshop At 2011 Best Practices in Retail Financial Services Symposium
Boston, MA [March 13, 2011] -- The Best Practices in Retail Financial Services Symposium recently gathered senior banking executives in Miami, March 13-15, to explore pressing regulatory topics and the latest best practices in retail banking. Frank Aloi, President and CEO of ath Power Consulting, alongside Nick Koumentakos, SVP Sales & Service at Capital One Bank, lead a conference workshop at the event on how to "Differentiate Your Institution Through Heightened Customer Experience." The speakers addressed how the implementation of specific customer experience best practices and the consistent execution of a well-defined strategy will drive the successful institutions following the financial crisis and new regulatory reforms.
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ath Power Consulting Wins 2011 Small Business Strategy Award
Prime Strategies and SmallBizTechnology.com Honor One Small Business that Has Thrived Despite Economic Downturn
New York, NY [March 8, 2011] -- ath Power Consulting, a leading financial services market research and strategy firm, today announced that it has been named the winner of the 2011 Small Business Strategy Award at The Sixth Annual Small Business Summit sponsored by Prime Strategies and SmallBizTechnology.com. The Small Business Strategy Award honors one small business that has demonstrated strategic excellence, set milestones and thrived in spite of the severe economic downturn. This event will take place today at Digital Sandbox in New York City.
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Capital One, Chase and Citizens are Leading Banks for Small Business Customer Experience
ath Power Consulting 2010 Audit Reveals Best Banks and Best Practices for Small Business Customers
Boston, MA [November 15, 2010] -- The top performing banks for small business customer experience were Capital One Bank, Chase and Citizens Bank, according to a study released today by ath Power Consulting. While all three banks achieved the top score of 84 (out of a potential 100), the actual rankings differed by less than 1%. The 2010 study of small business customer experience showed that Citizens Bank made an impressive rise from 10th position in the 2009 study to second in 2010, and Chase did the same moving from 12th to third place. Capital One Bank continued its highly ranked performance from last year, improving from number 2 to number 1 nationally for the 2010 study.
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ath Power Consulting VP Elected As New President of MSPA
Lynn Saladini Recognized at Mystery Shopping Providers Association Annual Conference
Chicago, IL [October 05, 2010] -- ath Power Consulting, a leading financial services market research and strategy firm, today announced that their Vice President, Lynn Saladini, has been elected President of the Mystery Shopping Providers Association (MSPA) for the 2011-2012 term. Ms. Saladini has served on the MSPA board for five years and has held the role of Vice President since the beginning of 2010. She was inducted as the organization's next President on September 23, during the MSPA Annual Conference in Chicago.
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ath Power Presents Customer Experience Webinar With BAI
Financial Institutions Learn How To Deliver On Their Brand Promise
Boston, MA [June 16, 2010] -- ath Power Consulting, a leading market research and strategy firm, today presented a webinar entitled “The Customer Experience in High-Def,” which provided valuable insight into what drives customer behavior and what creates an outstanding experience for both retail and small business banking customers. The webinar, which was hosted by the Bank Administration Insitute (BAI) and presented by ath Power CEO, Frank Aloi, was attended by a wide-reaching audience from some of the top banks in the U.S.
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Customers Find Most Banks Less than Ideal in ath Power Consulting's 2010 Ideal Banking Survey
Boston, MA [April 12, 2010] -- ath Power Consulting, a leading market research and strategy firm, today announced the results of its survey of nearly 4,000 US banking customers showing that fewer than 50% of customers were highly satisfied or likely to recommend the bank where they have their primary relationships. Among the nation's largest banks, the percentage of customers who were highly satisfied was less than a third.
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ath Power President & CEO, Frank Aloi, Leads Workshop On Redefining Customer Experience At 2010 Best Practices in Retail Financial Services Symposium
Boston, MA [March 25, 2010] -- The Best Practices in Retail Financial Services Symposium recently gathered retail banking executives in Orlando on March 21-23, 2010 to address the big question for 2010: Where to find new sources of revenue growth? This year, the event addressed: what is the "right" model in branch banking; how to define and improve the customer experience, and where services like personal financial management and mobile banking fit in your consumer strategies.
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In-Depth Audit of Small Business Customers to Begin in March
Opportunity for Banks to Participate in Annual ath Power Analysis
Boston, MA [February 22, 2010] -- Banks are under the gun when it comes to small business customers. The government is pressuring them to lend more at the same time that regulators are demanding higher credit standards. Small business customers feel the credit squeeze yet remain a critical profit center for most banks.
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ath Power Consulting's President and CEO, Frank Aloi, Offers Customer Experience Solutions at BAI Retail Delivery Conference
Putting the Customer First Keeps them Coming Back Again and Again
Boston, MA [November 3, 2009] -- Frank Aloi, President & CEO of ath Power Consulting, today led a workshop at the BAI Retail Delivery Conference in Boston along with Michael Menyhart, Senior Vice President, Director of Customer Experience, Fifth Third Bank and Paul Evangelista, Executive Vice President, Century Bank.
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Frank Aloi, ath Power Consulting's President and CEO, Leads Workshop with Fifth Third Bank at SourceMedia Small Business Banking Conference
Generate More Small Business Profits by Improving Customer Experience
Chicago, IL [October 18, 2009] -- Frank Aloi, President and CEO of ath Power Consulting, today spoke on the topic of Generate More Small Business Profits by Improving Customer Experience at the 14th Annual SourceMedia Small Business Banking Conference.
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