ath Power Webinar Series

ath Power Webinar Series

As times change, so do the needs and expectations of your Customers! To help your organization execute the skills needed to drive an outstanding Customer Experience, we are pleased to present five easy to follow and customizable webinars for your front-line Employees! For ease of delivery, each session is only 15 minutes and significant discounts are available for organizations wishing to execute multiple webinar sessions.

Series Topics:

Drive-Up Skills

  • Drive-up soft skills
  • The art of small talk
  • Recommending alternate channels

Empathy and Problem Resolution

  • Actively listen to problems
  • Use active language to empathize
  • Show genuine care for a customer’s situation

Inbound Phone Skills

  • Inbound phone best-practices
  • Soft skills for phone
  • Basic phone etiquette

Making Outbound Service Calls

  • Outbound calling best-practices
  • Pre-call planning techniques
  • Dynamic customer assessments

Effective E-Mail Communications

  • The best times to use e-mail
  • Making every e-mail have purpose
  • The value of a subject time and simple writing

Contact Us to Learn More

Don’t see a topic you’re looking for? Our team will be happy to create and deliver custom training in as little as 48 hours! Discounts up to 20% are available for organizations taking advantage of three or more webinars from the series!

To request custom discount and pricing information, complete the form below and we will contact you within 24 hours.