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What Does The Predictive Index Do?

What Does The Predictive Index Do?

1. What is The Predictive Index and what does it do?  The Predictive Index is a tool that helps organizations identify and understand the natural behaviors and working styles of their employees. The index is based on just two questions that identify various aspects of...

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Got App? Then you need UX Research

Got App? Then you need UX Research

Did the pandemic force you to retrench and relook at your alternative delivery channels such as contact center, website and mobile app? Yes? Congratulations, you're one step closer to user loyalty and overall user experience success. However, don't assume...

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The Hiring Halo Effect

The Hiring Halo Effect

In the case of The Hiring Halo Effect, we’re imagining the other business strategies that can be impacted, if not completely destroyed, by bad hiring practices

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HR and CX Share an Office

HR and CX Share an Office

Talent Optimization is a discipline that aligns business strategy to talent strategy to achieve desired business results. For companies with both Human Resources and Customer Experience departments, rarely (if ever) do the groups interact. This...

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Driving Change Through Employee Engagement

Driving Change Through Employee Engagement

Driving Change Through Employee Engagement How Government Organizations Can Leverage Employee Engagement Surveys to Improve Organizational Performance Years of research have shown that highly engaged employees are top performers and deliver better results than those...

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User Experience Research…What is it?

User Experience Research…What is it?

User Experience Research…What is it?  The entire world has changed since the COVID-19 pandemic befell us.  We are socially distanced, interacting behind face coverings and plexiglass, and the need to have customers make purchases and obtain service from us through...

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