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The Hiring Halo Effect

The Hiring Halo Effect

In the case of The Hiring Halo Effect, we’re imagining the other business strategies that can be impacted, if not completely destroyed, by bad hiring practices

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HR and CX Share an Office

HR and CX Share an Office

Talent Optimization is a discipline that aligns business strategy to talent strategy to achieve desired business results. For companies with both Human Resources and Customer Experience departments, rarely (if ever) do the groups interact. This is one of the biggest...

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Driving Change Through Employee Engagement

Driving Change Through Employee Engagement

Driving Change Through Employee Engagement How Government Organizations Can Leverage Employee Engagement Surveys to Improve Organizational Performance Years of research have shown that highly engaged employees are top performers and deliver better results than those...

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User Experience Research…What is it?

User Experience Research…What is it?

User Experience Research…What is it?  The entire world has changed since the COVID-19 pandemic befell us.  We are socially distanced, interacting behind face coverings and plexiglass, and the need to have customers make purchases and obtain service from us through...

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Maximize Mystery Shopping for Your Brand

Maximize Mystery Shopping for Your Brand

For nearly two decades, ath Power has been helping financial services and other organizations optimize operations, deliver on their brand promises, and maximize their sales potential with our nationally recognized financial service mystery shop programs. Our programs...

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Is Your Brand Boarding Up its Windows?

Is Your Brand Boarding Up its Windows?

No, this isn’t a pandemic-related question; however, the current climate has underscored the importance of social media marketing for retail banks. When it comes to social media marketing, inactive or non-existent social media accounts are synonymous with boarded up...

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Take Control of Your Credit Card Customer Experience

Take Control of Your Credit Card Customer Experience

We couldn’t agree more with American poet Maya Angelou, who once said: “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This speaks to the importance of the user experience your...

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Empower Your Team and Recruit Top Talent

Empower Your Team and Recruit Top Talent

Celebrated New England poet Henry David Thoreau wisely observed: “It is never too late to give up your prejudices.” During the past several months, Americans have witnessed increased societal unrest that has underscored a need for greater awareness and acceptance of...

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