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Got App? Then you need UX Research

Got App? Then you need UX Research

Did the pandemic force you to retrench and relook at your alternative delivery channels such as contact center, website and mobile app? Yes? Congratulations, you're one step closer to user loyalty and overall user experience success. However, don't assume...

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The Hiring Halo Effect

The Hiring Halo Effect

In the case of The Hiring Halo Effect, we’re imagining the other business strategies that can be impacted, if not completely destroyed, by bad hiring practices

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HR and CX Share an Office

HR and CX Share an Office

Talent Optimization is a discipline that aligns business strategy to talent strategy to achieve desired business results. For companies with both Human Resources and Customer Experience departments, rarely (if ever) do the groups interact. This...

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Driving Change Through Employee Engagement

Driving Change Through Employee Engagement

Driving Change Through Employee Engagement How Government Organizations Can Leverage Employee Engagement Surveys to Improve Organizational Performance Years of research have shown that highly engaged employees are top performers and deliver better results than those...

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User Experience Research…What is it?

User Experience Research…What is it?

User Experience Research…What is it?  The entire world has changed since the COVID-19 pandemic befell us.  We are socially distanced, interacting behind face coverings and plexiglass, and the need to have customers make purchases and obtain service from us through...

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Maximize Mystery Shopping for Your Brand

Maximize Mystery Shopping for Your Brand

For nearly two decades, ath Power has been helping financial services and other organizations optimize operations, deliver on their brand promises, and maximize their sales potential with our nationally recognized financial service mystery shop...

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