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Bank Sales Training: Merging Human Touch in Digital Era

Bank Sales Training: Merging Human Touch in Digital Era

In an era where digital transactions and online interactions have become the norm, the classic brick-and-mortar banking structures might appear overshadowed. The rapid rise of fintech companies and digital banking solutions have pushed traditional banks to reconsider...

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How to Measure and Improve Government Employee Engagement

How to Measure and Improve Government Employee Engagement

Government employee engagement describes the level of commitment and involvement an employee has with their work and their workplace. Engaged employees are those who feel a sense of ownership over their work and are motivated to contribute to their team's success....

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Building Customer Trust in the Aftermath of Bank Failures

Building Customer Trust in the Aftermath of Bank Failures

By: Frank Aloi, President, apc Last week was a sobering and thought-provoking one for our financial markets, as we all know. In response to the backlash, we’ve seen numerous “valued customer” communications citing various institutions’ sound financial practices,...

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