Blog

By: Frank Aloi, President, apc Last week was a sobering and thought-provoking one for our financial markets, as we all know. In response to the backlash, we’ve seen numerous “valued customer” communications citing various institutions’ sound financial practices,...

Digital Experience Research, In Today’s World Can You Live Without It?In today's competitive business landscape, it's more important than ever to create exceptional digital experiences for your customers. As technology continues to evolve, the way customers interact...

The era of a brand only representing an in-person, website, or call center experience is over. CX and UX are now and forever intertwined, and, how brands position themselves in the marketplace must be based on this model while endearing the brand to this new-age...

The Benefits of Mystery Shopping for Government AgenciesAs a government agency, you likely have a lot on your plate. From meeting the needs of taxpayers to maintaining accurate financial records, there's always something to be done. Amidst all of the busyness, it can...

1. What is The Predictive Index and what does it do?  The Predictive Index is a tool that helps organizations identify and understand the natural behaviors and working styles of their employees. The index is based on just two questions that identify various aspects of...

ath Power research shows that focusing on elements which tie into what employees truly aspire to is paramount in creating engaged staff members, sound teams, and driving brands. More so, developing managers who focus on continual, effective interaction and coaching of...

Did the pandemic force you to retrench and relook at your alternative delivery channels such as contact center, website and mobile app? Yes? Congratulations, you're one step closer to user loyalty and overall user experience success. However, don't assume...

I love using sports to draw comparisons to business strategy and outcomes. In fact, the AFC Champion Cincinnati Bengals have a lesson for all of us.

Online purchasing now may be the first interaction with your brand...Are your customers just as satisfied with their purchase as they are with their return? You have a lot of satisfied buyers but do you loose face when it comes to attempting to return purchases? Are...

Executive coaching helps individuals gain clarity on organizational goals and how to most optimally achieve them, based on their skill set and team