The Benefits of Mystery Shopping for Government Agencies | apc
The Benefits of Mystery Shopping for Government AgenciesAs a government agency, you likely have a lot on your plate. From meeting the needs of taxpayers to maintaining accurate financial records, there's always something to be done. Amidst all of the busyness, it can...
What Does The Predictive Index Do?
1. What is The Predictive Index and what does it do? The Predictive Index is a tool that helps organizations identify and understand the natural behaviors and working styles of their employees. The index is based on just two questions that identify various aspects of...
Takeaways from “Happy Employees DO NOT Equal Happy Customers” Webinar
ath Power research shows that focusing on elements which tie into what employees truly aspire to is paramount in creating engaged staff members, sound teams, and driving brands. More so, developing managers who focus on continual, effective interaction and coaching of...
Got App? Then you need UX Research
Did the pandemic force you to retrench and relook at your alternative delivery channels such as contact center, website and mobile app? Yes? Congratulations, you're one step closer to user loyalty and overall user experience success. However, don't assume...
Three Super(bowl) Lessons for Businesses
I love using sports to draw comparisons to business strategy and outcomes. In fact, the AFC Champion Cincinnati Bengals have a lesson for all of us.
Is Your Return Process Creating Brand Advocacy Or Sending Buyers Running?
Online purchasing now may be the first interaction with your brand...Are your customers just as satisfied with their purchase as they are with their return? You have a lot of satisfied buyers but do you loose face when it comes to attempting to return purchases? Are...
The Hidden Value of Executive Coaching
Executive coaching helps individuals gain clarity on organizational goals and how to most optimally achieve them, based on their skill set and team
The Hiring Halo Effect
In the case of The Hiring Halo Effect, we’re imagining the other business strategies that can be impacted, if not completely destroyed, by bad hiring practices
HR and CX Share an Office
Talent Optimization is a discipline that aligns business strategy to talent strategy to achieve desired business results. For companies with both Human Resources and Customer Experience departments, rarely (if ever) do the groups interact. This...
Driving Change Through Employee Engagement
Driving Change Through Employee Engagement How Government Organizations Can Leverage Employee Engagement Surveys to Improve Organizational Performance Years of research have shown that highly engaged employees are top performers and deliver better results than those...