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Cultivating Customer Loyalty In The Cannabis Industry

Cultivating Customer Loyalty In The Cannabis Industry

The U.S. cannabis industry is on the rise. Business Insider reports that in 2018, venture capitalists funneled 10 billion dollars into the American marijuana industry. For comparison, that same report shows that legal-marijuana sales outpace...

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Be Sure to Check these 5 Boxes When You Reopen

Be Sure to Check these 5 Boxes When You Reopen

As banks around the country reopen, there remains a great deal of uncertainty around how best to move forward. We’re all eager to return to some semblance of normalcy, but now is not the time for haste. Protect your customers, employees, and...

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Going from whoa…to wow!

Going from whoa…to wow!

Often one of the biggest struggles for organizations is how to convert passive clients (or worse, completely disengaged clients) into raving fans. I think fondly of an organization I’ve worked with that wrestled with the idea of converting...

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COVID-19 challenges in consumer banking

COVID-19 challenges in consumer banking

Consumer uncertainty rose as the markets plummeted, and fear of the future kept everyone in an ongoing holding pattern. The banking industry is still feeling these effects, which has given rise to questions about future best practices,...

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How to Create The Ideal Banking Customer Experience

How to Create The Ideal Banking Customer Experience

The most successful, competitive banks and credit unions continually strive to find new ways to better serve their customers, and provide them with a truly outstanding customer experience. Many banks are finding that differentiating themselves,...

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Customer Experience Evolution

Customer Experience Evolution

Having an excellent product is an important aspect of a successful business, of course. But what happens when a company focuses all of their time on perfecting their product, and not enough time on their customer experience? Sure, the...

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