The Promise Of Banking Reform For The Cannabis Industry
Considered too hot to handle, for more than 20 years, the cannabis industry has been largely ignored by banks. Although California led the way in legalizing medicinal cannabis in 1996 and Colorado and Washington were the first to give the green...
Cultivating Customer Loyalty In The Cannabis Industry
The U.S. cannabis industry is on the rise. Business Insider reports that in 2018, venture capitalists funneled 10 billion dollars into the American marijuana industry. For comparison, that same report shows that legal-marijuana sales outpace...
Be Sure to Check these 5 Boxes When You Reopen
As banks around the country reopen, there remains a great deal of uncertainty around how best to move forward. We’re all eager to return to some semblance of normalcy, but now is not the time for haste. Protect your customers, employees, and...
Going from whoa…to wow!
Often one of the biggest struggles for organizations is how to convert passive clients (or worse, completely disengaged clients) into raving fans. I think fondly of an organization I’ve worked with that wrestled with the idea of converting...
COVID-19 challenges in consumer banking
Consumer uncertainty rose as the markets plummeted, and fear of the future kept everyone in an ongoing holding pattern. The banking industry is still feeling these effects, which has given rise to questions about future best practices,...
Would You Believe That Using a Customer’s Name During Teller Transactions Can Directly Lead to Better Overall Satisfaction & Loyalty?!?
As acceptance of technology continues to expand and financial transactions previously reserved for exclusively being performed in-person at branches are being done virtually through online banking or mobile apps, the importance of delivering a...
In the U.S., Cash and Electronic Payments are Evolving Rapidly
Consumers are adopting electronic methods of payment in their daily lives, and the resulting blend of checks, cash, ACH, and other forms of electronic payments are often the primary focus of discussions around change in the banking industry. Demand for cash (and...
Enhancing the Customer Experience, by Leveraging AI and Machine Learning
Many banks, financial services organizations, and credit unions seek new and creative methods to better understand their customers’ needs, wants, and behavioral patterns. To provide a truly outstanding customer experience and to truly understand their prospects’ and...
How to Create The Ideal Banking Customer Experience
The most successful, competitive banks and credit unions continually strive to find new ways to better serve their customers, and provide them with a truly outstanding customer experience. Many banks are finding that differentiating themselves,...
Customer Experience Evolution
Having an excellent product is an important aspect of a successful business, of course. But what happens when a company focuses all of their time on perfecting their product, and not enough time on their customer experience? Sure, the...