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Royal Bank of Canada is betting on video as the next step in customer relationship management with its small-business customers. The bank began offering a video chat service in December, partnering with the technology provider Vidyo, to

Jessica Hamel December 12, 2016 0 Comments

Not surprisingly, the Millennial segment represents the greatest challenge for banks today, but for those that meet the challenge, it could also signify the greatest opportunity for growth. Millennials, those born in the 80s and 90s, are

Jessica Hamel November 15, 2016 0 Comments

Banks are typically the first place small businesses consider when seeking a loan, however, the landscape for business lending has changed substantially in recent years, with alternative banking options gaining significant credibility. There are a plethora of

Hiring an outside team to handle compliance audits is a non-biased, completely professional way of ensuring you're in good standing with those ever-changing regulations. It all starts with identifying your risk level and aligning that with the

  Bank Survey Research Since 1997, ath Power has provided its banking and financial services client base with customized survey solutions.  Our primary objectives are to capture actionable insights that result in improved sales, service and marketing

Banking on Business Customer Retention While 40% of business banking customers say they are highly satisfied with their current banking relationship, that rate more than doubles to 85% when their business banker has earned their trust and

As a leader in research and credit card customer experience solutions for the financial services industry, ath Power Consulting can help improve customer experience through customized research solutions. With a goal of improving bottom-line performance for credit institutions, our team

As a leader in research and customer experience solutions for the bank services industry, ath Power Consulting can help improve Bank Customer Experience through customized research solutions. With a goal of improving bottom-line performance for banking institutions, our team

As a leader in research and customer experience solutions for the financial services industry, ath Power Consulting can help improve the Financial Services Customer Experience through customized research solutions. With a goal of improving bottom-line performance for

Study Identifies Opportunities for Banks to Attract and Build Loyal Customers Within Sought-After Small Business Banking Market -- ath Power Finds Millennials Could Be High Risk of Disruption to the Industry -- Boston, MA [April 19, 2016]