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Will technology provide the shot in the arm that megabanks need to catch up with community banks in customer service?

A new survey suggests that might be the case. The largest banks improved their customer service at a faster rate than community banks and credit unions over the past year, according to a study conducted by ath Power Consulting in Boston. Nearly 3,200 customers of 456 banks and 408 credit unions in the U.S. and Canada responded to an online survey in the fourth quarter about their banking preferences.

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