Based on decades of experience supporting North America’s top financial institutions, ath Power knows that providing a seamless customer experience and building brand loyalty are essential for sustained competitiveness. This can be accomplished by understanding and adapting to customer needs, embracing change and new technology, and facing industry challenges head-on. But many banks and credit unions struggle with how to do this successfully. Those that attend Surviving to Thriving in the Banking Industry will walk away with tools and actionable insight that will help them achieve these goals and boost their bottom line.
The ath Power Thrive Series was designed to help financial institutions not only remain relevant in the current marketplace, but also to seize the opportunities that will generate growth and give them a competitive edge going forward.
This action-packed, half-day summit will bring together many of the brightest minds in banking and customer experience including speakers from ath Power Consulting, CBS Survivor, Bank of America, SeaCoast Bank, City National Bank of Florida, BNY Mellon, and Adrenaline Agency.
Sessions will feature the latest research findings on industry trends, customer needs and expectations, and the challenges financial institutions are facing today. Speakers will discuss how to address the changes that current generations are demanding in the banking space, and how financial institutions can ensure they have the talent necessary to thrive in the years ahead. They will also examine the need for banking organizations to redesign the customer experience from their physical branches to digital channels, and how to transform their brand identity. Showcased will be an interactive panel of banking executives from various institutions who will share an interesting array of their own approaches and tactics to land and retain loyal customers.
Walk away with best practices and actionable insight that you can bring back and implement at your own institution. Let’s thrive!
|8:45am||Conference Opening and Welcome|
|9:00am||Session I: Surviving Workplace and Market Changes in Banking Today|
|10:00am||Session II: A Plan to Thrive: Capitalizing on Worldwide Trends in Banking|
|11:00am||Session III: Recalibrating the Retail Channel: Should the Branch Survive and Can it Thrive?|
To receive our discounted room rate, please call the hotel direct at 407-550-1028 and ask for the ath Power Consulting room block.