by apc | Aug 4, 2021 | Events
How are businesses responding to changing consumer behavior and engagement this year? When the COVID-19 pandemic hit hard in early 2020, shuttering stores and entertainment complexes, retailers had to pivot fast and faced a big decision: should they embrace the...
by apc | Jul 9, 2021 | Blog
Talent Optimization is a discipline that aligns business strategy to talent strategy to achieve desired business results. For companies with both Human Resources and Customer Experience departments, rarely (if ever) do the groups interact. This is one of the biggest...
by apc | Jun 23, 2021 | Blog
Driving Change Through Employee Engagement How Government Organizations Can Leverage Employee Engagement Surveys to Improve Organizational Performance Years of research have shown that highly engaged employees are top performers and deliver better results than those...
by apc | Sep 28, 2020 | Blog
Celebrated New England poet Henry David Thoreau wisely observed: “It is never too late to give up your prejudices.” During the past several months, Americans have witnessed increased societal unrest that has underscored a need for greater awareness and acceptance of...
