by apc | Aug 25, 2020 | Blog
It’s hard to imagine that this time last year, the world was, by and large, unfamiliar with the term coronavirus. Now, COVID-19 rolls off the tongue with the same familiarity as a favorite quote, while dominating conversations about customer experience and why...
by apc | Aug 8, 2019 | Blog
Managers wear many hats. When you look at their to-do lists, training their employees may not be at the top of the list, but it really should. There are a variety of excuses that managers use to avoid training. While these reasons to not train, or to push it off may...
