The U.S. Army Core of Engineers (USACE) enlisted apc to deliver several training workshops as part of their Leadership Development Program. We first met with USACE to learn about their culture and desired goals. The full training initiative was customized in accordance with the USACE mission, vision, and objectives in mind. apc utilizes real-world case studies and examples during the workshops, so that trainees best understand how to directly apply the knowledge, skills, and abilities gained in their roles. In addition to workshops, apc is also conducting 360-degree assessments and one-on-one coaching sessions. The coaching sessions help identify skill gaps and opportunities for growth. Together, the participant and coach work to build a specific and measurable action plan for the participant to work on.
The First Responder Network Authority (FirstNet) is an independent agency within the Department of Commerce’s National Telecommunications and Information Administration that oversees a communications network dedicated to emergency responders and the public safety community. FirstNet sought that a vendor that specialized in training for leaders of distanced teams. They wanted to equip their Public Safety Advocacy (PSA) supervisors with the knowledge and skills required to lead and motivate teams that live and work remotely. apc developed a customized training program that was delivered virtually, and ensured that their Supervisors refined their skills and embraced the best practices of managing and motivating a remote workforce spread throughout a large geographical area, spanning multiple time zones, and a variety of cultures. FirstNet found this training extremely valuable and approached apc to conduct another type of training (Stakeholder Experience Excellence Training). We are also working with FirstNet to develop Leadership Development Training across additional divisions.
apc provided data collection for the United States Census Bureau’s Distribution Study. This Distribution Study has been conducted annually since 1953. It is the largest and most complete source of reliable information on the number and types of stores in the U.S. selling various product categories and availability of specific brands. Manufacturers of consumer goods and services utilize this information to make marketing decisions and gain insights into the products in the different types of retail and service establishments, as well as competitive intelligence. Utilizing our panel of over 600k field representatives, we were able to verify the locations and other information about businesses across the country.
State and Local Government
apc provided an intensive training course on Leadership, Management, and Coaching to the City of Pittsburgh. Participants for this course were made of up Supervisors within the City. Additionally, we provided Soft Skill Training for 90 employees in a program geared towards improving the Citizen Experience and overall culture within the organization. Through a consultative on-site exercise, we uncovered the specific needs for Leadership and Management skills among their Management Team as well as Customer Experience skills for their front-line team of Inspectors. This allowed apc to not only deliver on the original wishes of the Department, but to further customize and tailor the training approach to the exact needs…in other words, no “off-the-shelf” approaches. The training included such activities as seminars, trainings, and group workshops. The scope of work also included the use of a behavioral assessment tool (Predictive Index©) to allow for self-assessment and resources for hiring and management to improve communication, evaluation, and conflict resolution skill sets. Integrative tools for measuring the training effectiveness, both qualitatively and quantitatively were also utilized.
apc has been providing audit and mystery shop research services for the MassHire North Shore Career Center, a division of the Massachusetts Department of Unemployment, for nearly two decades. Data from the customized research initiative that we capture for MassHire is used to gauge the effectiveness of service efforts from both a team and an individual perspective. The customer experience transactions which are measured and monitored for this program are focused on the various paths used by office personnel to help people find employment and train for employment.
apc conducted Employee Engagement Surveys for Denver Water. The client’s goals were to measure employee engagement through online surveys, provide benchmarking, identify specific drivers of employee engagement, report results through executive and employee lenses, and provide actionable results and supporting tools to create an environment that empowers leaders and employees to be responsive and engaged in the results.
apc conducts Employee Engagement Research for Suffolk Redevelopment & Housing Authority in Virginia. SRHA sought to gain a deeper understanding of their employee engagement by monitoring and measuring employee attitudes, perceptions, and commitment levels towards the organization, leadership, their roles, the varying “customers” (internal and external) they serve. They also wanted to gauge their motivation, passion for their work, and workplace satisfaction. apc is providing the survey design, implementation, analysis, reporting, and consultation – measuring progress over a two-year period. Pulse surveys will also be conducted throughout that timeframe to ensure actions are having the desired impact.
apc conducted a comprehensive research program for the City of Centennial in Colorado. The client’s goals were to enhance standardized service criteria to improve loyalty, ensure a consistent experience across departments, provide direction for the development and execution of training programs, and advance coaching efforts. We provided non-recorded phone, online survey evaluations, and mystery shop research to measure and monitor the service efforts and behaviors of the organization’s staff. The City used the data to improve internal communications between departments and overall satisfaction when they interacted with residents of the city.