ath Power Insider

Having an excellent product is an important aspect of a successful business, of course. But what happens when a company focuses all of their time on perfecting their product, and not enough time on their customer experience? Sure, the experience ...
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Managers wear many hats. When you look at their to-do lists, training their employees may not be at the top of the list, but it really should. There are a variety of excuses that managers use to avoid training. While ...
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Today’s banks and credit unions are constantly seeking new ways to better serve their customers and provide them with a superb experience. However, many are finding it increasingly difficult to differentiate themselves while keeping servicing costs as low as reasonably ...
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As consumers increasingly adopt electronic methods of payments in their daily routines, the shifting mix of cash, checks, ACH, and electronic payments methods are often top-of-mind when discussing changes occurring in the banking and payments industries. And while demand for ...
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As banks, credit unions, and financial services organizations look for ways to better serve their customers, many are seeking new and innovative ways to better understand their customers’ wants, needs, and behaviors. Increasingly, this means the use of digital tools ...
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As financial institutions seek to better understand their banking customers’ needs, many are considering forms of branch reconfiguration and omnichannel banking to better meet their needs. As these institutions look for ways to deepen relationships with banking customers, it is ...
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