PROVEN TRAINING METHODS
Training & Development
ath Power Consulting (apc) helps all types of organizations grow by teaching the skills necessary to differentiate themselves from their competition. It is our business to understand exactly what makes a customer-focused organization succeed.
apc’s ability to customize training based on the specific needs of your organization is what truly sets us apart. Our proven training methods, unparalleled expertise, and high touch client experience help ensure a lasting impression has been made with participants. You won’t find “quick-hit” or “off-the-shelf” content, with all materials matching your needs, brand, and mission.
Areas of Expertise
- Leadership, Management, and Coaching
- Customer Experience Excellence
- Business Development
- Consultative Selling
- Process Improvement
- Management Development
- Strategic Business Planning
- Diversity, Inclusion, Mindfulness, and Sustainability
apc training programs employ proven best practices and techniques based on our years of experience and proprietary customer insights. Our approach embraces Customer Experience as a profit-driver and the true path to a great relationship-based organization.
A Customized Approach
We take a customized approach to the training materials and delivery, as each client truly is unique in its staffing make-up, management team objectives, and internal training capabilities. Our training caters to the adult learner and provides an active, hands-on learning experience, as well as several measurable benchmarks for success along the way. Employees learn the critical components of exceptional service techniques. Sessions are tailored for the various employee groups and functions involved in a successful service environment – front office employees, back office personnel, supervisors, managers, and executives. apc takes pride in offering clients a dynamic in-class experience, a best-in-class virtual learning environment, or the perfect blend of both!
We offer competitive pricing and a solid commitment to ensuring that your program is a continued success. Our long-term experience in achieving this standard is evidenced by the testimonials of our clients. We invite you to speak with any of them to hear what they have to say about our services and partnering relationships.
Our Facilitators and Content Management Executives
Our training team is made up of highly accomplished content developers, facilitators, and consultants with proven track records in creating and implementing numerous sales and service-based programs. These industry leading executives bring expertise in business development, relationship development, consultative/needs-based selling and coaching, sales processes, management development, as well as compliance training, policy review, and measurable process improvements. They are the best in the industry at what they do.
apc’s Sales & Service Connections™
Our exclusive Customer Experience Training and Sales Management Development System is pleased to offer the following:
- A comprehensive solution which allows you to achieve an exceptional Customer Experience at every touch point – internally and externally, across the organization
- Tailored and flexible programs, based on your organization’s unique products, services, and corporate objectives
- A mix of tools and processes that will enable managers to measure, monitor, and improve sales and service performance in conjunction with existing measurement controls
- A cost-effective solution that enhances what you have in place – from competency standards, to job description refinement, coaching elements, and value-based incentive systems
- Bottom-line results regarding: Profitability, Branding, Sales Efficiency, Customer Service, Customer Experience, Relationship-Building, Advocacy and Retention, Internal Communications, Teamwork, and Organizational Culture
Train the Trainer
apc provides a comprehensive program that teaches your training team how to successfully deliver our training programs to your own staff. This allows skills attained throughout apc’s training to be passed on to new hires, encouraging and sustaining a sales and service focused culture for years to come. apc will also license customized materials for your training team to use going forward. Please contact us to learn more.
apc is experienced in working with businesses and state governments to attract Workforce Development funding to supplement the total cost of training. While every state is different, these grants can sometimes reimburse up to 90% of the training program. For clients who conduct their training with apc, we are happy to provide complimentary assistance with earning state funds. Our experts will guide you through the information gathering and application process, as we have successfully done for dozens of clients over the past fifteen+ years.