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Mystery Shop Study
Vital and objective brand insight to improve your customer experience.
a3 Audits™
Our mystery shop programs are a valuable tool in helping organizations see through the customer’s eyes to assess all elements of the customer experience.
Survey Research
Identify strengths and weaknesses from market and customer perspectives.
Survey Research
ath Power’s survey research spans the customer life cycle from the acquisition process, to relationship building, and ultimately, to retaining the customer.
Competitive Intelligence
Gain market strategies and accurate knowledge of competing institutions.
Competitive Intelligence
The business intelligence resulting from our customized CI programs provides our clients with a clear understanding of business processes and competitor protocols.
Training & Development
Customized employee training programs to boost performance.
Training & Development
ath Power helps all types of organizations grow, by teaching them the skills necessary to differentiate themselves from their competition.
OVER 20 YEARS OF EXPERIENCE
Welcome To
ath Power Consulting
We are the all-in-one resource for multi-modality survey and mystery shop research, competitive intelligence, compliance auditing, market analyses, employee training, and strategic consulting.
Since 1997, we have helped our clients improve customer retention, build brand loyalty and advocacy, deepen employee engagement, measure compliance, maximize performance, and increase profitability – distinguishing them from their competition and giving them a commanding edge in the marketplace.
Sales & Service Consistency
Know the degree to which your brand promise is upheld at every point of contact through Multi-channel Mystery Shop Studies, Call Center Evaluations and Monitoring Assessments.
Mystery Shop Studies
Our programs have helped clients from many lines of business across a plethora of industries see improved employee performance, increased loyalty and retention rates, and maximized profitability.
Learn MoreCustomer Satisfaction, Loyalty and Advocacy
Understand all aspects of the customer experience at your institution through the voice of your customer. Use this knowledge to help build brand loyalty and increase customer advocacy.
Survey Research
Customer satisfaction and post-transaction surveys provide a window into how well you are meeting the needs of your ongoing customers.
Learn MoreActionable Competitive Intelligence
Accurate knowledge of what competing institutions are doing in your market provides the foundation block for continuous growth and increased profits.
Competitive Analysis
The business intelligence resulting from our customized CI programs provides our clients with a clear understanding of business processes and competitor protocols.
Learn MoreKey Driver Analysis
Discover and implement the "must-haves" and all other dynamics associated with world-class service and high-end customer satisfaction.
Compliance Audits
ath Power brings the industry expertise, proven capabilities, and necessary resources to conduct compliance testing for all types of organizations.
Learn More1.978.474.6464
Contact Us
To Learn More
If you would like more information about our company, a particular ath Power service, or if you wish to obtain pricing, please fill out our contact form below and an ath Power team member will follow up with you. You may also call us at +1.978.474.6464.
Attention Shoppers!
If you are a mystery shopper needing assistance, please do not use the form below. CLICK HERE so that we can direct your inquiry to the right team member.
If you would like to learn more about becoming a mystery shopper, CLICK HERE.
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The Latest
From Our Blog
The Self-Service Innovation Summit will examine advances in technology that are empowering businesses to provide products and services when, where and how consumers expect them. The event will cover self-service, kiosk and vending solutions that can be applied in a wide range of settings
In this latest podcast, learn why financial brands need to take as much care with transforming their people practices as they do with every other part of their business
Executive coaching helps individuals gain clarity on organizational goals and how to most optimally achieve them, based on their skill set and team
In the case of The Hiring Halo Effect, we’re imagining the other business strategies that can be impacted, if not completely destroyed, by bad hiring practices
How can brands better leverage digital technology and ensure that it helps their team deliver world-class customer experiences? Join members of the H2D Collective on 9/30 for a webinar on Humanizing Digital Transformation.
ath Power Consulting is excited to announce we've joined forces with industry leaders Intel, Bridjr, Engageware, JohnRyan, OptiFi, and SLD to form the H2D Collective. H2D will help brands through the entire digital transformation process
Please join us for a wildly engaging discussion, where you will learn the strategies that are critical and pivotal to the success of a branch transformational program in our digital age...
