Mystery Shop Study
Vital and objective brand insight to improve your customer experience.
Our mystery shop programs are a valuable tool in helping organizations see through the customer’s eyes to assess all elements of the customer experience.
Identify strengths and weaknesses from market and customer perspectives.
ath Power’s survey research spans the customer life cycle from the acquisition process, to relationship building, and ultimately, to retaining the customer.
Gain market strategies and accurate knowledge of competing institutions.
The business intelligence resulting from our customized CI programs provides our clients with a clear understanding of business processes and competitor protocols.
Training & Development
Customized employee training programs to boost performance.
Training & Development
ath Power helps all types of organizations grow, by teaching them the skills necessary to differentiate themselves from their competition.
OVER 20 YEARS OF EXPERIENCE
ath Power Consulting
We are the all-in-one resource for multi-modality survey and mystery shop research, competitive intelligence, compliance auditing, market analyses, employee training, and strategic consulting.
Since 1997, we have helped our clients improve customer retention, build brand loyalty and advocacy, deepen employee engagement, measure compliance, maximize performance, and increase profitability – distinguishing them from their competition and giving them a commanding edge in the marketplace.
Sales & Service Consistency
Know the degree to which your brand promise is upheld at every point of contact through Multi-channel Mystery Shop Studies, Call Center Evaluations and Monitoring Assessments.
Mystery Shop Studies
Our programs have helped clients from many lines of business across a plethora of industries see improved employee performance, increased loyalty and retention rates, and maximized profitability.Learn More
Customer Satisfaction, Loyalty and Advocacy
Understand all aspects of the customer experience at your institution through the voice of your customer. Use this knowledge to help build brand loyalty and increase customer advocacy.
Customer satisfaction and post-transaction surveys provide a window into how well you are meeting the needs of your ongoing customers.Learn More
Actionable Competitive Intelligence
Accurate knowledge of what competing institutions are doing in your market provides the foundation block for continuous growth and increased profits.
The business intelligence resulting from our customized CI programs provides our clients with a clear understanding of business processes and competitor protocols.Learn More
Key Driver Analysis
Discover and implement the "must-haves" and all other dynamics associated with world-class service and high-end customer satisfaction.
ath Power brings the industry expertise, proven capabilities, and necessary resources to conduct compliance audits for all types of organizations.Learn More
Request a Complimentary
If you would like more information about our company, a particular ath Power service, or if you wish to obtain pricing, please fill out our contact form below and an ath Power team member will follow up with you. You may also call us at +1.978.474.6464.
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From Our Blog
As acceptance of technology continues to expand and financial transactions previously reserved for exclusively being performed in-person
Many banks, financial services organizations, and credit unions seek new and creative methods to better understand their