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Welcome to ath Power Consulting

ath Power Consulting is a premier provider of research and customer experience solutions. We are the all-in-one resource for multi-modality survey and mystery shop research, competitive intelligence, compliance auditing, market analyses, employee training, and strategic consulting.

Clients are the driving force behind ath Power Consulting, and ours represent many of the most customer-centric organizations known today. Since 1997, we have helped our clients improve customer retention, build brand loyalty and advocacy, deepen employee engagement, measure compliance, maximize performance, and increase profitability – distinguishing them from their competition and giving them a commanding edge in the marketplace.

Why ath Power

Clients choose ath Power for our world-class customer service, expert team, proven research methodologies, robust analytical capabilities, and innovative technology. Our dedicated team of analysts, market specialists and consultants possess unmatched expertise and experience in CX design, research, analytics, and training across numerous industries, allowing us to create custom research and strategy programs unlike any of our competitors. We provide flawless data collection and have successfully designed, developed, and managed some of the largest multi-channel and multi-modality research initiatives in North America. All ath Power solutions are tailored to each individual client and focus on both near-term and long-term success.

ath Power Reports

ath Power publishes one-of-a-kind reports, executive briefs, and white papers based on our own proprietary research. Please visit our Report Center to view all available studies.

Most Recent Blogs/News Articles

 

  • Sales & Service Consistency Across Your Institution
    Know the degree to which your brand promise is upheld at every point of contact through Multi-channel Mystery Shop Studies, Call Center Evaluations and Monitoring Assessments.
  • Actionable Competitive Intelligence
    Accurate knowledge of what competing institutions are doing in your market provides the foundation block for continuous growth and increased profits, and is critically important to maintaining and building customer relationships.
  • Customer Satisfaction, Loyalty and Advocacy
    Understand all aspects of the customer experience at your institution through the voice of your customer. Use this knowledge to help build brand loyalty and increase customer advocacy.
  • Key Driver Analysis
    Discover and implement the “must-haves” and all other dynamics associated with world-class service and high-end customer satisfaction.