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Mystery Shop Study

 

Vital and objective brand insight to improve your customer experience.

a3 Audits™

For over two decades, ath Power has Read more

Survey Research

 

Identify strengths and weaknesses from market and customer perspectives.

Exploring customer experience through survey research is a proven Read more

Competitive Intelligence

 

Gain market strategies and accurate knowledge of competing institutions.

Actionable Competitive Intelligence

Accurate knowledge of what competing institutions are Read more

Training & Development

 

Customized employee training programs to boost performance.

ath Power helps financial services organizations grow by teaching the skills Read more

Strategic Consulting

 

Successfully implement your customer experience strategies.

ath Power offers strategic consulting services to all of our clients. Read more

Compliance Audits

 

Identify risk and ensure adherence to today’s regulatory requirements.

Evolving regulations have created the need for organizations to Read more

Syndicated Research

 

One-of-a-kind reports, executive briefs, and white papers.

ath Power Reports™

Since 1997, ath Power has conducted hundreds of thousands Read more

Welcome to ath Power Consulting

ath Power Consulting is a premier provider of research and customer experience solutions. We are the all-in-one resource for multi-modality survey and mystery shop research, competitive intelligence, compliance auditing, market analyses, employee training, and strategic consulting.

Since 1997, we have helped our clients improve customer retention, build brand loyalty and advocacy, deepen employee engagement, measure compliance, maximize performance, and increase profitability – distinguishing them from their competition and giving them a commanding edge in the marketplace.

How can we help you?

Most Recent Blogs/News Articles

  • Sales & Service Consistency Across Your Institution
    Know the degree to which your brand promise is upheld at every point of contact through Multi-channel Mystery Shop Studies, Call Center Evaluations and Monitoring Assessments.
  • Actionable Competitive Intelligence
    Accurate knowledge of what competing institutions are doing in your market provides the foundation block for continuous growth and increased profits, and is critically important to maintaining and building customer relationships.
  • Customer Satisfaction, Loyalty and Advocacy
    Understand all aspects of the customer experience at your institution through the voice of your customer. Use this knowledge to help build brand loyalty and increase customer advocacy.
  • Key Driver Analysis
    Discover and implement the "must-haves" and all other dynamics associated with world-class service and high-end customer satisfaction.