Meet Our Leadership Team
Frank Aloi
PRESIDENT & CEO
Lynn Saladini
Cheryl Bacon
Executive Consultant
Jayna Foster
Executive Consultant
Jessica Hamel
Jim Slayton
EVP, Senior Executive Consultant
Phil Bugeau
Executive Consultant
George Scobie
Our Expert Team
apc’s solutions are second to none, however, we would not be where we are today without our remarkable team members. Our staff is comprised of master researchers, expert analysts, executive consultants, project management leaders, market specialists, and sought-after trainers and coaches who possess decades of far-reaching expertise with research, training, and strategy across a broad array of industries. They truly understand the depth, breadth, and complex needs of each client.
Our team prides itself on providing an extraordinary client experience, which is demonstrated by our longstanding client relationships and their own industry achievements. We are a hands-on, results-driven team.
a3 Intelligence™
Our approach is based on a customer experience platform which we pioneered ourselves – a3 Intelligence™. Developed by some of the world’s leading researchers, analysts and market specialists, this unique platform was built upon our vision to help our clients overcome their challenges within this highly competitive marketplace. a3 Intelligence™ is the foundation for each client program and is comprised of three essential components – our proven research methodologies, our seasoned team of researchers and analysts, and our comprehensive reporting system, aNET®. a3 Intelligence™ ensures accurate data measurement and analysis, and it enables our clients to make data-driven decisions that yield sustainable performance improvements.
To supplement our proven solutions and expert team, we utilize our proprietary aNET® Customer Experience Reporting system, which has been recognized as the leading CER technology in the industry. The web-based aNET® system was designed specifically with the financial services client in mind and offers a comprehensive and user-friendly approach to online data collection and reporting
MSPA Elite
apc has been named an “MSPA Elite Company” for five consecutive years. This distinguished award recognizes member companies that demonstrate outstanding leadership and support in advancing customer experience and the goals and objectives of MSPA Americas (formerly known as the Mystery Shopping Providers Association of North America), the trade association representing the customer experience management and measurement industry. The award winners are considered the leading mystery shop and research organizations shouldering the advancement of the customer experience industry through active involvement in MSPA Americas. apc has been named an MSPA Elite company every year since the award program began back in 2014, and is one of only two firms to accomplish this feat.
Proven Solutions
