Our Team and Experts

Our team

The Genius Behind apc

Frank Aloi

PRESIDENT & CEO 

Lynn Saladini

CHIEF RELATIONSHIP OFFICER

Cheryl Bacon

Executive Consultant

EJ Kritz

Director of Training & Insights

Eric Maus

Executive Consultant

Jayna Foster

Executive Consultant

Jessica Hamel

EVP, Government Affairs & Technology

Jim Slayton

EVP, Senior Executive Consultant

Phil Bugeau

Executive Consultant

Samantha Vanegas

Operations Executive

Our Expert Team

Our solutions are second to none, however, we would not be where we are today without our remarkable team members. The apc team of Ph.D. researchers, analysts, consultants and market specialists possess decades of far-reaching expertise with research and strategy across multiple divisions and lines of business across a broad array of industries.

Our Executive Consultants, Project Managers, and Senior Leadership team all work in tandem with our expert research team to provide an extraordinary client experience that is demonstrated by our longstanding client relationships and their own industry achievements. We are a hands-on, results-driven team that takes pride in who we are and what we can do for our clients.

a3 Intelligence™

Our approach is based on a customer experience platform which we pioneered ourselves – a3 Intelligence™. Developed by some of the world’s leading researchers, analysts and market specialists, this unique platform was built upon our vision to help our clients overcome their challenges within this highly competitive marketplace. a3 Intelligence™ is the foundation for each client program and is comprised of three essential components – our proven research methodologies, our seasoned team of researchers and analysts, and our comprehensive reporting system, aNET®. a3 Intelligence™ ensures accurate data measurement and analysis, and it enables our clients to make data-driven decisions that yield sustainable performance improvements.

To supplement our proven solutions and expert team, we utilize our proprietary aNET® Customer Experience Reporting system, which has been recognized as the leading CER technology in the industry. The web-based aNET® system was designed specifically with the financial services client in mind and offers a comprehensive and user-friendly approach to online data collection and reporting

MSPA Elite

apc has been named an “MSPA Elite Company” for five consecutive years. This distinguished award recognizes member companies that demonstrate outstanding leadership and support in advancing customer experience and the goals and objectives of MSPA Americas (formerly known as the Mystery Shopping Providers Association of North America), the trade association representing the customer experience management and measurement industry. The award winners are considered the leading mystery shop and research organizations shouldering the advancement of the customer experience industry through active involvement in MSPA Americas. apc has been named an MSPA Elite company every year since the award program began back in 2014, and is one of only two firms to accomplish this feat.

Proven Solutions

Mystery Shop Research

Survey Research

Social Media Monitoring

Employee Training

Executive Coaching

Predictive Index