OUR TEAM

The Genius Behind

ath Power Consulting

Our Expert Team

Our solutions are second to none, however, we would not be where we are today without our remarkable team members. The ath Power team of Ph.D. researchers, analysts, consultants and market specialists possess decades of far-reaching expertise with research and strategy across multiple divisions and lines of business across a broad array of industries.

Our Executive Consultants, Project Managers, and Senior Leadership team all work in tandem with our expert research team to provide an extraordinary client experience that is demonstrated by our longstanding client relationships and their own industry achievements. We are a hands-on, results-driven team that takes pride in who we are and what we can do for our clients.

a3 Intelligence™

Our approach is based on a customer experience platform which we pioneered ourselves – a3 Intelligence™. Developed by some of the world’s leading researchers, analysts and market specialists, this unique platform was built upon our vision to help our clients overcome their challenges within this highly competitive marketplace. a3 Intelligence™ is the foundation for each client program and is comprised of three essential components – our proven research methodologies, our seasoned team of researchers and analysts, and our comprehensive reporting system, aNET®. a3 Intelligence™ ensures accurate data measurement and analysis, and it enables our clients to make data-driven decisions that yield sustainable performance improvements.

To supplement our proven solutions and expert team, we utilize our proprietary aNET® Customer Experience Reporting system, which has been recognized as the leading CER technology in the industry. The web-based aNET® system was designed specifically with the financial services client in mind and offers a comprehensive and user-friendly approach to online data collection and reporting.

MSPA Elite

ath Power has been named an “MSPA Elite Company” for five consecutive years. This distinguished award recognizes member companies that demonstrate outstanding leadership and support in advancing customer experience and the goals and objectives of MSPA Americas (formerly known as the Mystery Shopping Providers Association of North America), the trade association representing the customer experience management and measurement industry. The award winners are considered the leading mystery shop and research organizations shouldering the advancement of the customer experience industry through active involvement in MSPA Americas. ath Power has been named an MSPA Elite company every year since the award program began back in 2014, and is one of only two firms to accomplish this feat.

Proven Solutions

Mystery Shop Research

Vital and objective brand insight to improve your customer experience.

a3 Audits™

For over two decades, we have been helping organizations optimize operations, deliver on their brand promises, and maximize their sales potential with our nationally recognized mystery shop programs, a3 Audits™.

Competitive Intelligence

Gain market strategies and accurate knowledge of competing institutions.

Actionable Competitive Intelligence

Accurate knowledge of what competing institutions are doing in your market provides the foundation block for continuous growth and increased profits, and is critically important to maintaining and building customer relationships.

Survey Research

Identify strengths and weaknesses from market and customer perspectives.

Identify strengths and weaknesses

Exploring customer experience through survey research is a proven way to understand your organization’s strengths and weaknesses in meeting customer needs, and to identify the drivers that forge long-term relationships.

Training and Development

Our training programs use the best practices and sales techniques used today.

Active, hands-on learning experiences

We help all types of organizations grow by teaching the skills necessary to differentiate themselves from their competition. It is our business to understand exactly what makes a customer-focused organization succeed.

Compliance Audits

Identify risk and ensure adherence to today’s regulatory requirements.

Measure and assess levels of compliance

We bring the industry expertise, proven capabilities, and necessary resources to conduct compliance audits for all types of organizations.

Strategic Consulting

Develop, define, and implement customer experience strategies.

Strategic consulting services

Depending on our clients’ interests and needs ‘strategic consulting’ may involve a combination of inputs, such as competitive intelligence, mystery shop study, research benchmarking, ‘learnings’ from our syndicated studies, or other approaches.