About Us

Over the past 27 years, apc has served a broad array of industries, including many of the most recognized brands, agencies, and institutions. In fact, we have successfully designed and delivered some of the largest, most complex research and training programs in North America. We have a history of flawless data collection, conducting millions of multi-channel employee, citizen, and consumer surveys, in addition to audit and mystery shop studies, focus groups, and social media monitoring engagements. We also own one of the largest panels of mystery shoppers in the U.S. Our experienced team has also trained tens of thousands of individuals; from C-suite executives and directors to mid-level staff and front-line employees resulting in improved leadership, engagement, culture, communication, performance, and retention.

We possess an exceptional understanding of the markets that we serve and our focus on understanding the DNA of an organization enables us to recommend and administer solutions that yield optimal results. Rather than a “one-size-fits-all” approach, apc works closely with each client to determine the best strategy and implementation based on their unique culture, existing pain points, and goals. Ultimately, we provide clients with the actionable insight and skills to actualize true change and improvement throughout their organizations.