by Frank Aloi | Mar 16, 2022 | Blog
ath Power research shows that focusing on elements which tie into what employees truly aspire to is paramount in creating engaged staff members, sound teams, and driving brands. More so, developing managers who focus on continual, effective interaction and coaching of...
by apc | Feb 15, 2022 | Blog
Did the pandemic force you to retrench and relook at your alternative delivery channels such as contact center, website and mobile app? Yes? Congratulations, you’re one step closer to user loyalty and overall user experience success. However, don’t assume...
by apc | Feb 9, 2022 | Blog
I love using sports to draw comparisons to business strategy and outcomes. In fact, the AFC Champion Cincinnati Bengals have a lesson for all of us.A toxic culture CAN get turned around.For as long as I can remember, the Cincinnati Bengals have been synonymous with...
by apc | Feb 7, 2022 | Blog
Online purchasing now may be the first interaction with your brand…Are your customers just as satisfied with their purchase as they are with their return? You have a lot of satisfied buyers but do you loose face when it comes to attempting to return purchases?...
by apc | Sep 29, 2021 | Blog
By Frank Aloi, Founder and CEO ath Power Consulting “A good coach can change a game. A great coach can change a life.” – John Wooden, Hall of Fame Basketball Coach Throughout my career, I’ve been privileged to have engaged in a variety of coaching initiatives – from...
by apc | Sep 20, 2021 | Blog
By E.J. Kritz, EVP, Training & CX Insights ath Power Consulting In a previous article I suggested a revision to the commonly held belief that happy employees will equal happy customers. Instead, let us consider that an engaged and optimized employee will equal...
