Got App? Then you need UX Research

Got App? Then you need UX Research

Did the pandemic force you to retrench and relook at your alternative delivery channels such as contact center, website and mobile app? Yes? Congratulations, you’re one step closer to user loyalty and overall user experience success. However, don’t assume...
Three Super(bowl) Lessons for Businesses

Three Super(bowl) Lessons for Businesses

I love using sports to draw comparisons to business strategy and outcomes. In fact, the AFC Champion Cincinnati Bengals have a lesson for all of us.A toxic culture CAN get turned around.For as long as I can remember, the Cincinnati Bengals have been synonymous with...
The Hidden Value of Executive Coaching

The Hidden Value of Executive Coaching

By Frank Aloi, Founder and CEO ath Power Consulting “A good coach can change a game. A great coach can change a life.”  – John Wooden, Hall of Fame Basketball Coach Throughout my career, I’ve been privileged to have engaged in a variety of coaching initiatives – from...
The Hiring Halo Effect

The Hiring Halo Effect

By E.J. Kritz, EVP, Training & CX Insights ath Power Consulting In a previous article I suggested a revision to the commonly held belief that happy employees will equal happy customers. Instead, let us consider that an engaged and optimized employee will equal...