by apc | Nov 2, 2026 | Blog
Employee engagement in government isn’t just about whether employees like their jobs. It can influence how effectively an agency serves the public. Government employees process benefits, inspect buildings, maintain infrastructure, respond to emergencies,...
by apc | Sep 30, 2026 | Blog
apc’s latest mobile app research reveals what users now expect and what can quickly undermine trust. Trust in a mobile app is a funny thing. When everything works, users barely think about it. The app opens, the information looks right, the process feels...
by apc | Sep 4, 2026 | Blog
New apc research reveals the gap between an app that works and an experience users actually value. There’s an obvious way to know your mobile app has a problem. It crashes. Customers complain. Ratings drop. Support calls go up. But what about an app that works? People...
by apc | May 21, 2026 | Blog
Why the leaders pulling ahead in 2026 are not the ones spending more on research, they are the ones running tighter loops between insight and action. If your last customer research project produced a 60-page deck, a polite thank-you from leadership, and almost no...
by apc | Apr 24, 2026 | Blog
“Communication needs improvement.” It’s one of the most common pieces of employee feedback that we see in our research, yet also one of the most misunderstood. Leaders often interpret it as “We need more emails” or “We should hold more town halls.” But employees...
