by apc | Feb 16, 2022 | Events
Webinar: Happy Employees DO NOT Equal Happy Customers For decades, business leaders have rested on the belief that Happy Employees will naturally translate into Happy Customers. But what if that’s no longer true? Or worse… what if it was never true? What if the...
by apc | Feb 15, 2022 | Blog
Did the pandemic force you to retrench and relook at your alternative delivery channels such as contact center, website and mobile app? Yes? Congratulations, you’re one step closer to user loyalty and overall user experience success. However, don’t assume...
by apc | Feb 9, 2022 | Blog
I love using sports to draw comparisons to business strategy and outcomes. In fact, the AFC Champion Cincinnati Bengals have a lesson for all of us.A toxic culture CAN get turned around.For as long as I can remember, the Cincinnati Bengals have been synonymous with...
by apc | Feb 7, 2022 | Blog
Online purchasing now may be the first interaction with your brand…Are your customers just as satisfied with their purchase as they are with their return? You have a lot of satisfied buyers but do you loose face when it comes to attempting to return purchases?...
by apc | Nov 8, 2021 | Events
Self-Service Innovation Summit 2021 December 14-16, 2021 Diplomat Beach Resort Hollywood, FL The Changing Landscape of Self-Service, Vending, and Kiosks The Self-Service Innovation Summit will examine advances in technology that are empowering businesses to provide...
