by apc | Apr 6, 2022 | News
— Celebrating 25 Years in business, firm transforms its brand to better reflect mission to power the human experience — Boston, MA [April 6, 2022] – ath Power Consulting, a recognized leader in CX research and training, today unveiled their new brand...
by apc | Mar 2, 2022 | News
March 1, 2022Global technology leader reaffirms commitment to creating meaningful human connections in a digital age.Diversified, a leading global technology solutions provider, has joined the H2D Collective. The addition of Diversified will help support the...
by apc | Feb 16, 2022 | Events
Webinar: Happy Employees DO NOT Equal Happy Customers For decades, business leaders have rested on the belief that Happy Employees will naturally translate into Happy Customers. But what if that’s no longer true? Or worse… what if it was never true? What if the...
by apc | Feb 15, 2022 | Blog
Did the pandemic force you to retrench and relook at your alternative delivery channels such as contact center, website and mobile app? Yes? Congratulations, you’re one step closer to user loyalty and overall user experience success. However, don’t assume...
by apc | Feb 9, 2022 | Blog
I love using sports to draw comparisons to business strategy and outcomes. In fact, the AFC Champion Cincinnati Bengals have a lesson for all of us.A toxic culture CAN get turned around.For as long as I can remember, the Cincinnati Bengals have been synonymous with...
