2023 Bank Customer Experience Summit/ICX Summit

by | Mar 23, 2023 | Events

2023 Bank Customer Experience Summit/ICX Summit

September 11-13, 2023
Westin Charlotte
Charlotte, NC

In 2023, Bank Customer Experience (BCX) Summit will be co-located with the Interactive Customer Experience (ICX) Summit, which officially runs Sept. 11-13. The two events will share exhibit space and several sessions. Each event will have its own breakout sessions, but attendees will be able to sit in on sessions from either event as they wish. This means that banks will have the chance to learn from other industries!

Use promo code ATHPOWER20 for 20% off registration*

Bank Customer Experience (BCX) Summit provides executives with powerful insights into current trends and innovative technology to help today’s financial institutions transform themselves to serve consumers now and into the future. You’ll hear industry leaders discuss what’s worked for them, what hasn’t and what new things they’re planning for the future. You’ll also get hands-on demos of cutting-edge technology that can help you transform the customer experience for your institution.

Interactive Customer Experience (ICX) Summit explores the strategies and technologies that innovative brands are implementing to create amazing experiences for their customers. You’ll hear execs from leading brands  – retail, hospitality, travel, restaurants, and more – discuss what’s worked for them, what hasn’t and what new things they’re planning for the future. You’ll also get hands-on demos of cutting-edge technology that can help you transform the customer experience for your brand.

On Wednesday, September 13 at 9:00AM, apc’s E.J. Kritz will present a session:

On the Record with Gen Z
Just when you figured out how to engage millennials, along came Gen Z, which is a completely different cohort. Luckily, we’ve partnered with apc to do quite a bit of research about these young consumers (ages 10-22) and their brand preferences, how they want to be marketed to and what it takes to turn them into lifelong fans. We’ll not only reveal those learnings but also host a live on-stage focus group starring several coming-of-age consumers who will give us the scoop in real time.

Use promo code ATHPOWER20 for 20% off registration*

* Promo code for brands only. Does not apply to vendors.