Bank Trainers Conference & Expo ’23

by | Feb 6, 2023 | Events

Bank Trainers Conference & Expo ’23

October 4 – October 6, 2023
Sheraton New Orleans
New Orleans, LA

apc’s very own E.J. Kritz will be a presenter and speaker at the Conference for Bank & Credit Union Trainers. This event will be held in New Orleans, LA on October 4-6, 2023 at the Sheraton New Orleans. The conference will bring together trainers and professionals in the banking and credit union industries to share knowledge, ideas, and best practices for training and development. E.J. Kritz will be sharing his expertise and insights with attendees, providing valuable insights and contributing to the overall success of the conference. Both in-person and virtual passes are available for participants to attend.

Session: All About Gen-Z

Presenter: E.J. Kritz, EVP of Training & CX, apc

Summary: Gen-Z, comprised of 12–22-year-olds, are quickly funneling into banking as both Customers/Members and Employees. In this session, we’ll discuss how Gen-Z differs from other generations including Millennials. We’ll share findings from our 2023 study on Gen-Z which will help BTC participants to understand:

  1. How members of Gen-Z prefer to be trained, managed, and coached
  2. What we know about Gen-Z customers that must be considered when building sales and service training

Ultimately, attending this workshop will help BTC attendees, and their financial intuitions, to proactively prepare for the upcoming flood of new and different generational preferences. As we’ve become known for, this session will be fun, interactive, and full of laughter. In keeping with the Gen-Z theme, social media posting will be interwoven into the session by the presenter and attendees, not only increasing the “fun-factor,” but adding to the BTC social media buzz as well!

Session: Bringing Your Authentic Self to Training

Presenter: E.J. Kritz, EVP of Training & CX, apc

Summary: Authenticity continues to be one of the top attributes Employees look for in a leader and we believe that theme needs to come into the training room as well. This session will help BTC participants to not only find their real-self, but feel empowered to bring their real self into the training room every day, for every topic, with every audience. To bring the topic to life, we will introduce 2-3 Bank Trainers who have varying personalities while also providing each attendee with a personal reflection and self-discovery worksheet to complete live. In the session, participants will watch each trainer deliver the same 5-minute topic but with different flair, reflecting their true self. Following the demonstration, we will host a panel discussion to uncover each trainers tricks of the trade when it comes to driving home authenticity in the training room. Audience Q&A will also be a significant portion of the session.