How to Measure and Improve Government Employee Engagement

How to Measure and Improve Government Employee Engagement

Government employee engagement describes the level of commitment and involvement an employee has with their work and their workplace. Engaged employees are those who feel a sense of ownership over their work and are motivated to contribute to their team’s...
Building Customer Trust in the Aftermath of Bank Failures

Building Customer Trust in the Aftermath of Bank Failures

By: Frank Aloi, President, apc Last week was a sobering and thought-provoking one for our financial markets, as we all know. In response to the backlash, we’ve seen numerous “valued customer” communications citing various institutions’ sound financial practices,...
The Benefits of Mystery Shopping for Government Agencies | apc

The Benefits of Mystery Shopping for Government Agencies | apc

The Benefits of Mystery Shopping for Government AgenciesAs a government agency, you likely have a lot on your plate. From meeting the needs of taxpayers to maintaining accurate financial records, there’s always something to be done. Amidst all of the busyness,...