Building Customer Trust in the Aftermath of Bank Failures

Building Customer Trust in the Aftermath of Bank Failures

By: Frank Aloi, President, apc Last week was a sobering and thought-provoking one for our financial markets, as we all know. In response to the backlash, we’ve seen numerous “valued customer” communications citing various institutions’ sound financial practices,...
The Benefits of Mystery Shopping for Government Agencies | apc

The Benefits of Mystery Shopping for Government Agencies | apc

The Benefits of Mystery Shopping for Government AgenciesAs a government agency, you likely have a lot on your plate. From meeting the needs of taxpayers to maintaining accurate financial records, there’s always something to be done. Amidst all of the busyness,...
What Does The Predictive Index Do?

What Does The Predictive Index Do?

1. What is The Predictive Index and what does it do?  The Predictive Index is a tool that helps organizations identify and understand the natural behaviors and working styles of their employees. The index is based on just two questions that identify various aspects of...