by apc | Jan 26, 2023 | Blog
The era of a brand only representing an in-person, website, or call center experience is over. CX and UX are now and forever intertwined, and, how brands position themselves in the marketplace must be based on this model while endearing the brand to this new-age...
by apc | Nov 18, 2022 | Blog
The Benefits of Mystery Shopping for Government AgenciesAs a government agency, you likely have a lot on your plate. From meeting the needs of taxpayers to maintaining accurate financial records, there’s always something to be done. Amidst all of the busyness,...
by apc | Jul 20, 2022 | Blog
1. What is The Predictive Index and what does it do? The Predictive Index is a tool that helps organizations identify and understand the natural behaviors and working styles of their employees. The index is based on just two questions that identify various aspects of...
by Frank Aloi | Mar 16, 2022 | Blog
ath Power research shows that focusing on elements which tie into what employees truly aspire to is paramount in creating engaged staff members, sound teams, and driving brands. More so, developing managers who focus on continual, effective interaction and coaching of...
by apc | Feb 15, 2022 | Blog
Did the pandemic force you to retrench and relook at your alternative delivery channels such as contact center, website and mobile app? Yes? Congratulations, you’re one step closer to user loyalty and overall user experience success. However, don’t assume...
by apc | Feb 9, 2022 | Blog
I love using sports to draw comparisons to business strategy and outcomes. In fact, the AFC Champion Cincinnati Bengals have a lesson for all of us.A toxic culture CAN get turned around.For as long as I can remember, the Cincinnati Bengals have been synonymous with...
