It’s hard to believe that the venerable ATM machine is 50 years old. The now-ubiquitous ATM has certainly evolved from it modest roots. And with apologies to the Grateful Dead, it truly has been a long, strange

As we begin 2017, this is a good time to look at the hot topics in banking and financial services.  As we have seen in our research, much of the recent industry buzz has been on two

Jessica Hamel December 12, 2016 0 Comments

Not surprisingly, the Millennial segment represents the greatest challenge for banks today, but for those that meet the challenge, it could also signify the greatest opportunity for growth. Millennials, those born in the 80s and 90s, are

Jessica Hamel November 15, 2016 0 Comments

Banks are typically the first place small businesses consider when seeking a loan, however, the landscape for business lending has changed substantially in recent years, with alternative banking options gaining significant credibility. There are a plethora of

Hiring an outside team to handle compliance audits is a non-biased, completely professional way of ensuring you're in good standing with those ever-changing regulations. It all starts with identifying your risk level and aligning that with the

To transition their frontline employees from handling transactions to providing financial advice, banks need to train them to first become brand ambassadors. It’s become conventional wisdom in the banking industry to say that the “branch of the

Community banks and credit unions are well-positioned to gain market share from their larger counterparts in today’s turbulent economy. Based on ath Power research findings, customers at community banks and credit unions still have the highest banking

Turning an indifferent small business prospect into a new and satisfied client requires several key best practices, such as being clear about your value proposition. Banks across the nation continue to robustly target the small business customer

Banks have an opportunity to strengthen consumer relationships through rewards programs that are relevant to their customers. This is particularly important because as many as 20% of banking consumers say there is a high likelihood that they