by apc | Apr 3, 2024 | Blog
Government employee engagement describes the level of commitment and involvement an employee has with their work and their workplace. Engaged employees are those who feel a sense of ownership over their work and are motivated to contribute to their team’s...
by Frank Aloi | Mar 20, 2023 | Blog
By: Frank Aloi, President, apc Last week was a sobering and thought-provoking one for our financial markets, as we all know. In response to the backlash, we’ve seen numerous “valued customer” communications citing various institutions’ sound financial practices,...
by apc | Mar 17, 2023 | Blog
Digital Experience Research, In Today’s World Can You Live Without It? In today’s competitive business landscape, it’s more important than ever to create exceptional digital experiences for your customers. As technology continues to evolve, the way...
by apc | Jan 26, 2023 | Blog
The era of a brand only representing an in-person, website, or call center experience is over. CX and UX are now and forever intertwined, and, how brands position themselves in the marketplace must be based on this model while endearing the brand to this new-age...
by apc | Nov 18, 2022 | Blog
The Benefits of Mystery Shopping for Government AgenciesAs a government agency, you likely have a lot on your plate. From meeting the needs of taxpayers to maintaining accurate financial records, there’s always something to be done. Amidst all of the busyness,...
by apc | Jul 20, 2022 | Blog
1. What is The Predictive Index and what does it do? The Predictive Index is a tool that helps organizations identify and understand the natural behaviors and working styles of their employees. The index is based on just two questions that identify various aspects of...
