From Insight to Impact: How Leading Financial Institutions Use CX, UX & EX Research to Lead Change
In today’s competitive financial landscape, experience is everything – for both customers and employees. Join us for a dynamic, insight-packed conversation with two visionary banking leaders who are transforming their organizations by leveraging customer (CX), user (UX), and employee experience (EX) research in powerful, practical ways.
Hosted by ath Power Consulting (apc), this webinar features Devin Cygnar, CMO at Northwest Bank, and Josephine Moran, President & CEO at Ledyard Bank — two forward-thinking executives who will share how they’re turning research into results that drive innovation, loyalty, and cultural alignment. Moderated by Lynn Saladini, COO at apc, this discussion will offer real-world strategies and lessons you can apply in your own institution right away.
Speakers
Josephine Moran
Chief Executive Officer
Ledyard Bank
Devin Cygnar
Chief Marketing Officer
Northwest Bank
Lynn Saladini
Chief Operating Officer
apc