81% of companies expect to compete mostly or completely on the basis of CX in 2019It is becoming increasingly important to focus on the unique relationship with the customer. Customer experience starts with understand your customers and their needs, beyond that which is fulfilled by the product offering. Adding or improving products may seem like an easy way to increase profitability, but this may cause an ultimate loss if a similar effort isn’t put into the customer experience. The longer a company waits to make the transition from a product-driven approach to a customer-centric approach, the more challenging it will be to catch up with the competition who have already made moves to improve.
Aligning Sales Training with Employee Growth and Motivation
Sales training used to be all about closing the deal. Smile, dial, and repeat. Today? That playbook's dead. Modern sales training does more than teach techniques—it shapes careers, fuels personal growth, and keeps your top talent from walking out the door. Let’s call...