COVID-19 challenges in consumer banking

Why the leaders pulling ahead in 2026 are not the ones spending more on research, they are the ones running tighter loops between insight and action. If your last customer research project produced a 60-page deck, a polite thank-you from leadership, and almost no...

“Communication needs improvement.” It’s one of the most common pieces of employee feedback that we see in our research, yet also one of the most misunderstood. Leaders often interpret it as “We need more emails” or “We should hold more town halls.” But employees...

Government agencies are investing more heavily in leadership development as they work to strengthen succession pipelines, improve employee engagement, support front line supervisors, and prepare leaders to navigate increasingly complex operational demands. But for...

Budget season has always been a defining moment for colleges and universities. It is when priorities are tested, tradeoffs become real, and institutional leaders are challenged to make decisions that will shape the year ahead. But today’s budget conversations are...

Across higher education, leaders genuinely want to improve the employee experience. They launch engagement surveys with the best intentions: to listen, to learn, and to make meaningful change. Yet on many campuses, the journey from survey to action stalls out. It’s...

State and local government agencies are entering 2026 operating in an environment defined by sustained workforce pressure, fiscal constraint, and heightened public expectations. While conditions vary by jurisdiction, many agencies are navigating a shared set of...