COVID-19 challenges in consumer banking

apc’s latest mobile app research reveals what users now expect and what can quickly undermine trust.  Trust in a mobile app is a funny thing. When everything works, users barely think about it. The app opens, the information looks right, the process feels...

New apc research reveals the gap between an app that works and an experience users actually value. There’s an obvious way to know your mobile app has a problem. It crashes. Customers complain. Ratings drop. Support calls go up. But what about an app that works? People...

Why the leaders pulling ahead in 2026 are not the ones spending more on research, they are the ones running tighter loops between insight and action. If your last customer research project produced a 60-page deck, a polite thank-you from leadership, and almost no...

“Communication needs improvement.” It’s one of the most common pieces of employee feedback that we see in our research, yet also one of the most misunderstood. Leaders often interpret it as “We need more emails” or “We should hold more town halls.” But employees...

Government agencies are investing more heavily in leadership development as they work to strengthen succession pipelines, improve employee engagement, support front line supervisors, and prepare leaders to navigate increasingly complex operational demands. But for...

Budget season has always been a defining moment for colleges and universities. It is when priorities are tested, tradeoffs become real, and institutional leaders are challenged to make decisions that will shape the year ahead. But today’s budget conversations are...