by apc | Feb 9, 2022 | Blog
I love using sports to draw comparisons to business strategy and outcomes. In fact, the AFC Champion Cincinnati Bengals have a lesson for all of us.A toxic culture CAN get turned around.For as long as I can remember, the Cincinnati Bengals have been synonymous with...
by apc | Feb 7, 2022 | Blog
Online purchasing now may be the first interaction with your brand…Are your customers just as satisfied with their purchase as they are with their return? You have a lot of satisfied buyers but do you loose face when it comes to attempting to return purchases?...
by apc | Sep 29, 2021 | Blog
By Frank Aloi, Founder and CEO ath Power Consulting “A good coach can change a game. A great coach can change a life.” – John Wooden, Hall of Fame Basketball Coach Throughout my career, I’ve been privileged to have engaged in a variety of coaching initiatives – from...
by apc | Sep 20, 2021 | Blog
By E.J. Kritz, EVP, Training & CX Insightsath Power Consulting In a previous article I suggested a revision to the commonly held belief that happy employees will equal happy customers. Instead, let us consider that an engaged and optimized employee will equal...
by apc | Jul 9, 2021 | Blog
Talent Optimization is a discipline that aligns business strategy to talent strategy to achieve desired business results. For companies with both Human Resources and Customer Experience departments, rarely (if ever) do the groups interact. This is one of the biggest...
by apc | Jun 23, 2021 | Blog
Driving Change Through Employee Engagement How Government Organizations Can Leverage Employee Engagement Surveys to Improve Organizational Performance Years of research have shown that highly engaged employees are top performers and deliver better results than those...
