by apc | Oct 27, 2020 | Blog
Defending those with Disabilities John Keating famously cautioned, “No matter what anybody tells you, words and ideas can change the world.” That said, some words or phrases that are “on trend” sometimes feel tired or too familiar and so their...
by apc | Sep 28, 2020 | Blog
Celebrated New England poet Henry David Thoreau wisely observed: “It is never too late to give up your prejudices.” During the past several months, Americans have witnessed increased societal unrest that has underscored a need for greater awareness and acceptance of...
by apc | Sep 14, 2020 | Blog
All it takes is tuning in to the evening news to see that racial inequality is alive and well across our great nation. What some media outlets cover as protests, others dub riots, and the rift between those on either side of the line seems to widen on a daily basis....
by apc | Sep 10, 2020 | Blog
It should come as no surprise that happy employees equal a happy brand experience for your customers. What is less obvious is how to nurture your employees’ happiness in support of your brand. We know that employee training is a critical component supporting the...
by apc | Aug 25, 2020 | Blog
It’s hard to imagine that this time last year, the world was, by and large, unfamiliar with the term coronavirus. Now, COVID-19 rolls off the tongue with the same familiarity as a favorite quote, while dominating conversations about customer experience and why...
by apc | Aug 19, 2020 | Blog
As the saying goes, “knowledge is power.” This inspires our efforts at ath Power Consulting when it comes to customer experience, specifically educating our customers about our research solutions. Knowledge, in this case, is particularly powerful relative to effective...
